Shipping policy
Shipping Policy
Shipping Locations
We currently ship to the contiguous United States only. Orders shipping to Alaska, Hawaii, or locations outside the contiguous U.S. may require additional shipping charges.
We do not ship to P.O. Boxes.
Order Confirmation
After you place your order, you will receive an order confirmation email with your order details and purchase total.
Order Processing
Orders are typically processed within 24 to 48 business hours after they are placed. Our order processing cutoff is 1:00 PM Mountain Time. Orders placed after the cutoff, on weekends, or on holidays will begin processing on the next business day.
Once your order is processed, it is submitted for production and fulfillment.
Production Lead Times
Many Neutral Posture products are built to order, so shipping timelines depend on the specific product and configuration selected.
Quick Ship products may ship in as little as 5 business days for qualifying orders of 25 chairs or fewer, but Quick Ship availability is not guaranteed until the order is confirmed by the manufacturer.
For standard orders, typical production lead time is 3 to 4 weeks.
Larger orders may require additional lead time. Lead times can also vary based on production capacity and product availability.
Shipping Confirmation
You will receive a shipping confirmation email once your order has shipped. If your order ships in multiple parts, you may receive more than one shipping confirmation email. Tracking information will be included when available.
Delivery Information
Orders are typically delivered by parcel or freight carrier depending on the size, weight, and destination of the shipment. The shipping method and carrier are selected based on the order and delivery location.
Standard delivery is dock-to-dock. Additional services may be available upon request for an extra charge, including:
- Residential delivery
- Lift gate service
- Inside delivery
- Call before delivery
- Specific delivery date or time requests
- Re-routing after shipment
Delivery times may be affected by weather, carrier delays, traffic, or other conditions outside our control. Unless specifically agreed to in writing, we cannot guarantee an exact delivery date or time.
Changes to Orders
We will do our best to accommodate order changes, address updates, or delivery requests. However, because orders move into processing and production quickly, changes cannot be guaranteed once an order has been submitted.
If a customer requests that delivery be postponed after production has already begun, additional storage or handling charges may apply.
We are not responsible for shipping charges, delays, or other costs resulting from incorrect order details submitted at checkout.
Freight Damage and Delivery Issues
Please inspect your shipment carefully upon delivery. If you notice damage or missing items, notify the carrier immediately and make sure the issue is noted at the time of delivery whenever possible.
If your order arrives damaged or incomplete, contact cs@estorescorp.com as soon as possible with your order number and photos of the issue. Shipping-related claims must be reported within 30 days of delivery.