The Neutral Posture XSM is an extra small office chair designed specifically for petite and smaller users who need ergonomic seating scaled to their frame. Its compact proportions and petite seat size allow smaller individuals to maintain proper posture without the excess space common in standard chairs. A range of ergonomic adjustments allows users to dial in seat position, back support, and arm placement for a precise fit throughout the workday. This tailored design makes it well suited for task, stool, and executive environments where smaller users need reliable ergonomic support.

Standard

General

We ship to the contiguous United States only. We do not ship to P.O. Boxes.

Orders are typically processed within 24 to 48 business hours before being submitted for production and fulfillment.

Quick Ship products may ship in as little as 5 business days for qualifying orders of 25 chairs or fewer, once confirmed by the manufacturer. Full Build and standard configurations typically have a 3 to 4 week production lead time.

Orders may ship by parcel or freight depending on the size, weight, and destination of the shipment. Standard freight delivery is dock-to-dock, with additional delivery services available upon request for an extra charge.

Please inspect your shipment upon delivery and report any damage, missing items, or delivery issues as soon as possible.

For complete details, please review our full shipping policy

Neutral Posture chairs include limited manufacturer warranty coverage for defects in materials and workmanship under normal use:

• 12-year warranty on most chair components
• 10-year warranty on controls, cylinders, casters, glides, arms, and plastic components
• 5-year warranty on foam, mesh, arm pads, and inflatable lumbar
• 3-year warranty on upholstery
• 24/7 intensive-use models: 5-year warranty on all chair components, with upholstery covered for 5 years only on approved high-durability materials, and inflatable lumbar covered for 2 years
  

For full terms, exclusions, and claim instructions, view our full warranty policy.